1. Top-Rated on TripAdvisor
   Ranked among the Top 10 Spas in Ubud out of 294, with thousands of glowing reviews from happy guests.
2. Authentic Balinese Healing
   We proudly offer the most authentic Traditional Balinese massage techniques, unique to Jaens Spa.
3. Certified Therapists
   All our therapists are nationally certified, ensuring professional and high-quality treatments.
4. Heartfelt Hospitality
   Our team serves with a genuine smile—from the heart, in everything we do.
5. Easy Booking & Fast Response
   Enjoy a seamless booking experience with quick and friendly communication.
6. Free 15-Minute Trial Massage
   Experience our service with a complimentary 15-minute trial massage, subject to availability.
7. Signature 6-Hour Spa Package
   Our most popular package will leave you feeling rejuvenated and reborn.
8. Exclusive Airport Pick-Up Service
   We’re the only spa in Ubud offering free airport pick-up for a jetlag recovery treatment, followed by drop-off at your hotel.
9. Heavenly Relaxation Guaranteed
   We promise a deep sense of relaxation through our exceptional hospitality and care.

1. Product Returns
   Products may be returned within 3 days in unused, original condition.
   Once verified, a full refund will be issued via your original payment method.
   Used or damaged products are not eligible for return.

2. Service Refunds
   Cancel at least 12 hours in advance for a 100% refund.
   No refund for cancellations made less than 12 hours before the appointment or no-shows.

3. How to Request a Refund?
   Contact us via phone or email listed on our website.
   Refunds are processed promptly using your original payment method.

4. Special Cases
   Policies may vary for promotions or special offers. Details will be provided during the promotion.

Jaens Spa has 3 beautiful location in Ubud

Jaens Spa Center – Jalan Raya Pengosekan, Ubud

Jaens Spa Shanti – Banjar Kumbuh, Mas, Ubud

Jaens Spa Triloka – Jalan Raya Pengosekan, Ubud, Gianyar

Yes, reservations are highly recommended to ensure availability and smooth scheduling.

Our Bali Relaxation Massage is a guest favorite. It uses traditional Balinese techniques to relieve stress, improve circulation, and leave you feeling deeply relaxed.

Please arrive at least 10 minutes before your scheduled appointment.

No, we currently do not provide pick-up and drop-off services.

We accept:

• Cash (USD & IDR) [what about Australian dollars?]
• Credit Cards (VISA, MasterCard, JCB)

Checks are not accepted.

Yes! We offer luggage storage so you can enjoy your treatment worry-free. We’re open until 9:00 PM. For airport transfers, please check our Transport Service page.

Absolutely! Our treatments are designed for both men and women, with male and female therapists available.

We have special treatments available for children of age 6 and older.
Children under 6 must be accompanied by a guardian or caregiver.

We currently do not offer treatments specifically for pregnant women.

We use natural, handmade Virgin Coconut Oil and Biokos Martha Tilaar products suitable for all skin types. Please inform us of any concerns when booking.

Yes, we offer free Wi-Fi in the lobby area.

All rooms are private. You may request a single or double bedroom if visiting with a partner.

Please notify us at least 24 hours in advance to cancel or reschedule your appointment.

Late arrivals may result in shortened treatment time to avoid delaying the next guest.

Yes, for bookings of more than 4 guests or transactions over IDR 2 million, advance payment is required.

Yes, we offer home spa services within 3 km of our spa for an additional IDR 20,000 one-way therapist fee. For locations beyond 3 km, transportation fees apply. A 50% deposit is required for home services.

Yes, we have a spacious parking area in front of the spa.

Yes! Our full range of spa products is available for purchase at the spa lobby.

Yes, gift cards are available at our spa lobby or online at www.jaensspa.com 
Perfect for birthdays, honeymoons, or special occasions.

We kindly ask that pets are not brought to the spa.

Ethical and sustainable products are increasingly important to Australian travelers.

Australians often travel to Bali for celebrations. Tailored packages can be a big draw.

Comfort is key, especially in Bali’s tropical climate.

Many tourists get sun exposure and would appreciate soothing treatments.

Australians often use WhatsApp and social media for travel communication.

Useful for those buying gifts from abroad or last-minute.

Accessibility info is often overlooked but important.