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Spa Etiquette

HEALTH MATTERS
Please let us know if you have any health concerns or injuries so that we can avoid these areas during the massage. For pregnancy, we advise only taking our Bali Traditional Massage.
 
SPA ATTIRE AND PRIVACY
For the massage, you may use the provided disposable underwear, or if you prefer, you may wear your own undergarments. At all times, the therapist will do their best to maintain your personal privacy.
 
VALUABLES
We provide a secure wardrobe to store your clothing and valuables.
 
ARRIVAL
We recommend that you arrive approximately 15 minutes before your appointment time to register for the massage and enjoy your welcome drink.
 
CANCELLATION
Please let us know of changes or cancellations by 12 noon the day before your appointment.
 
KEEP PEACEFUL
To preserve our tranquil environment please silence your cell phone upon check-in so it does not disturb others.
 
SERVICE
The massage fee does not include a service charge; if you feel that the therapy was exceptional, gratuities are appreciated.

New Normal Rule

Om Swastyastu

Our Valued Customers,
Thank you very much for visiting Jaens Spa. In these times, we want to ensure our guests a safe environment and enjoy our services with true peace of mind with your body healty protocol.
So without any thought to insult our guest, we are pleased to inform you our new normal rules as bellow:

  1. Greetings with Om Swastyastu.

 

  1. Temperature checking and applying hand sanitizer will be taken before entering the spa to our team and guests. If your body temperature above 37.5°C, we cannot allow you to enter.

  2. All of our Staff need to use a face mask, The Free masks are intended for those who have not been able to obtain a mask to help protect themselves from the coronavirus (COVID-19)

  3. We allow you to take a shower before your treatment.

  4. If possible, please fill out our on-line registration form before arrival.

  5. Should you have experienced a cough, fever or been around anyone exhibiting these symptoms, we ask that you schedule your appointment 14 days from the last day of those symptoms.

  6. Check out/ Payment; we accept credit cards to help minimize contact of bill handling.

  7. Continuing our standard; we have and will continue to provide each guest a new, single-use item for almost all of our services. We will continue to wash our hands between each guest and sanitize our work areas after each guest.

We ask for your patience since our team is acclimating to our new service standards and space during this time.