Frequently Asked Questions

Jaens Spa is a Balinese spa in Ubud offering body massage, signature treatments, body care, beauty care, hair care, and spa packages for different relaxation and wellness needs.

Jaens Spa has several locations in Ubud, Bali. Explore each outlet to find the location that best fits your itinerary:

• Jaens Spa Center
• Jaens Spa Triloka
• Jaens Spa Shanti
• Jaens Spa Bisma

Yes. First-time guests can discuss their preferred pressure, treatment goals, and comfort preferences with the spa team before the treatment begins.

Jaens Spa offers different massage experiences for relaxation and body care. You can explore our Body Massage treatments or discover our Signature Treatments .

Balinese massage is a traditional massage style combining flowing movements, pressure techniques, and a full-body approach to relaxation. You can compare the available options on our Body Massage page .

A four hand massage is performed by two therapists working on one guest simultaneously using coordinated movements and rhythm. This creates a different sensory experience from a regular one-therapist massage.

Synchronicity Massage is Jaens Spa's signature four-hands experience, designed around coordinated therapist movements and Balinese-inspired techniques. Explore our Signature Treatments for current treatment information.

Yes. Communicate your preferred pressure with the therapist before the treatment begins. You can also ask for an adjustment during the massage if the pressure feels too light or too firm.

Body care focuses on treatments for the skin and can complement your massage experience when you want both relaxation and body-focused care. Explore our Body Care treatments for available options.

Yes. Jaens Spa offers beauty care options for guests looking to include facial care in their spa experience. Explore our Beauty Care treatments for current options.

Jaens Spa offers hair and scalp-focused treatments for guests who want to add hair care to their spa experience. Explore our Hair Care treatments for current treatment information.

A spa package combines multiple treatments into one experience, making it suitable for guests who want a longer and more complete spa visit. Explore our Spa Packages to compare the available experiences.

A spa package may suit you when you have more time available and want several treatments arranged as one experience. You can compare current combinations on our Spa Packages page .

Some spa packages combine massage with body or beauty treatments. Check the current Spa Packages to see which treatment combinations are available.

Advance booking is recommended, especially when you have a preferred treatment, outlet, duration, or visiting time. This can also be useful for treatments requiring specific therapist availability.

Availability for two guests depends on the selected treatment, outlet, room availability, therapists, and requested time. Confirm the arrangement with the team before your visit.

Yes. You can use the Jaens Spa contact page to ask about current treatment availability, outlet options, duration, and booking information.

Tell your therapist about your preferred pressure, areas you want to focus on, areas you prefer to avoid, and other information relevant to your comfort during the treatment.

Communicate this clearly before the treatment begins. Your therapist can adjust the session around your preferences and comfort.

When possible, leave some time after your treatment so you do not need to rush immediately into another activity, particularly after a longer massage or spa package.